Software Reviews by Anthrobyte

The reviews and opinions below are posted by SnapFiles visitors. They do not necessarily reflect our opinion, and they are solely based upon the experience of individual users.

IconCool Studio Pro IconCool Studio Pro

Customer service? 1 stars
After a very disappointing experience trying to get this software to run without freezing up or continually asking for an install disk (after fully installed), I was compelled to uninstall it and ask for a refund. Sadly, customer service offered zero assistance in addressing the issue and refused the refund. This is not cool at all. Price: Free Trial ($39.95)
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The software developer responded to this review on Aug 19, 2008: Dear Anthrobyte, We do thank you for your review our product IconCool Studio Pro and your concerns our products. Our products sell through share-it online order system, as an attached service, share-it provides and delivers backup-CD of our products for our customer by physical delivery. Some delayed response to you for asking for installing disk might be resulted from the frequent emails transferring among you, share-it and our customer service department, which might put off the issue transaction. It must be clear that our refund system has some stages to process when receiving a refund and the refunding reason should also meet the refund reasonable requirements which focus on the product quality and service. We have checked our refunding database and found that your refund had been dealt properly. If you havent yet gotten your money, please contact us and we are willing to refund you. If you want to know more about our refund policy, please visit our FAQ site: http://www.iconcool.com/faq_general.htm#9 We really hope that all of our customers can enjoy our products and service offered by IconCool Team no matter where you are and when you use because we do appreciate your sincere suggestion and your feelings of our products and service, which encourages us to do better and better. Thank you so much. Please feel free to contact us whenever you have any questions about our products and services.

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