Software Reviews by thespeeches175

The reviews and opinions below are posted by SnapFiles visitors. They do not necessarily reflect our opinion, and they are solely based upon the experience of individual users.

Skype Skype

Long time user, but no more 2 stars
We used Skype for years and appreciated that it was the 'original'. So when it came time to find an international calling service to keep in contact with our family member overseas, Skype was the natural choice. Unfortunately, the service failed miserably. First, you must purchase a subscription...seems like it makes sense, except that you must use your minutes each month or lose them. Unless you know exactly how long you're going to talk, you're better off finding a plan that charges by the actual minutes used. However, more importantly that this, it simply did not really work. Our first call went through and the quality was decent. However, we were never able to make any calls to the same number after that. When I tried to reach customer service, I discovered that you had to go through about 5 layers of FAQs before you could finally choose to either live chat with a rep or send an email. The 1st rep said we had tried to call when the line was busy; we accepted that explanation and tried again...no luck. This time, we had a back up plan and used another service - Bingo, no problem connecting! Guess it wasn't busy after all, just crappy service from Skype. The kicker is that we were unable to get a refund for the unused minutes (even though we could never actually use them because the calls wouldn't go through) because that's their "policy". Buyer beware...wasted money, unreliable service and no recourse if you aren't satisfied except to cancel service! Price: Free
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