I was happy with this software and bought a lifetime license. However, on the upgrade to version 7 my database was corrupted for a second time (it happened before when I went from 5 to 6). Contacted support who eventually asked me to send them my database file. Since then they have not got back to me despite reminders over 2 weeks and I now worry if they did not intend to assist me, what are they doing with the private info (Contacts etc.) from my database?
Nice software, and all good until the next major version upgrades, but unless you dont rely on the info in your database, I would avoid.
I purchased the pro version and have come to find out that the software won't synch with google, iCloud, etc. Google they claim works but won't solve the issue despite my trying everything they suggested and sending error logs (they just keep asking for the same thing and recycling the support ticket). As to iCloud - they supposed to get back to me. Their synch across a network is impossible to understand. In my case the software loaded, but it claims it can't pair with the network.
What I need is something that allows me to manage the calendar on my PC (not in the cloud) but that when I'm out and want a quick lookup, I can see it on an iPhone. This software can't do it. Despite what they say in their promotional material, it just doesn't work.
Then there's contacts. In a word, it's worse. Same basic problem with how support handles it.
I have recently looked at 20-30 PIMs and organizers in the search for something more 'interesting' than EssentialPIM Pro which I already own. The EPIM interface is quite tired and dull (at least for me)! Despite that I have come to the conclusion that it's features (uses little memory, does what I need from a PIM, quick to navigate, totally reliable and can run from a USB flash drive) make it an essential program! I am really disappointed not to have found anything to beat it - but happy that I actually own it. Indeed, version 2 will be released soon that promises a new interface so there is something to look forward to. Brilliant!
Excellent diary software, perhaps the best around, and over time too. I would recommend it to all in need of this type of software. Sadly, product support from the developer is not all it should be. A recent request to the developer to address a support issue not addressed in the FAQ or Help files was taken as abuse. This is not excellence in Customer Service.
I'm happy to report that with each update EssentialPIM becomes a more sophisticated program worthy of being your primary PIM.
The program runs faster now even with more than 5000 contacts in the address book! While I still use Time and Chaos as my primary Personal Information management program, I "shadow" it with Essential PIM because it can run independently on a USB Flash drive. Very nice!
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