Probably the best registry tools software in the world. However, i think RFA can to a better work in interface and webdesign program.
I have used RFA from 3.0 to 6.1. I have tried other registry tools that are more aggressive. (found more bad entries) But none were as reliable as RFA. My PC boots every time after a cleaning and/or defrag of the registry. Some experts say not to use registry cleaners at all, but RFA allows me to find things that I know are junk and get rid of them without looking for the operating system cd or other software. Plus, it has a reliable un do process or restore point.
As far as tech support, it is almost instant response. I had a question about 6.1 and the tech was available on Thanksgiving.
The scans and defrag take a lot of time, but they do a process of confirming their findings.
This is a simple reg cleaner, it offers a very comprehensive help file. I dont have any problems with it, but I would say if you use it and are uncertain of an entry, leave it and ask an expert. It is very easy to mess up the registry if you dont know what you are modifying.
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