Though many people say that skype is getting outdated. To my opinion, skype is still good in terms of availability when contacting a close-friend, family, or a distant relative that resides on a different country. All you need is a device that is internet capable and internet connection, and connecting to those people are just a few clicks away. Though the revamped version kinda ruins the scenery, it's still good that Skype is evolving. Microsoft has plans for this great app, to lead and compete with viber and other applications across the internet.
I have been using Skype since the 2.X days, way back then it was a newer entrant on the market. It offered IM services combined with VOIP, and that was unique enough to gather the support of coworkers, friends, family, and more. It became the client of choice, and there isn't much I regret more.
Skype hit a sweet spot in the 3.X generation. Though there were certainly bugs, it worked. It had customizable UI components, the VOIP had improved, its footprint on the CPU was reduced.
However, 4.x onwards marked a significant change: features were removed, redone, and reworked. The Skype tech-supporters were notorious jerks even when the program worked, so trying to report any of these new problems was greeted with a stream of 'are you sure you're connected to the internet?' hogwash.
Since, this program has been 'improved' into the ground. It constantly sucks CPU when idle, it crashes when closing AND opening, it fails to send messages (sometimes for days at a time), and the chat UI went from simple to ugly. The devsupport team was never great, now their product has caught up.
If it wasn't such an inconvenience to move my Skype contacts to a competitor, I would have dumped this steaming pile when it automatically updated to 4.X.
I have used Skype for many years and was nearly always happy. It did occasionally not work perfectly but it was free and even when the service arrived so that we could call private numbers I added my credit card number and it took 10 every time the amount of credit was low. This was only perhaps once in three months. Then Microsoft became involved and as could be expected they wanted to make money and the result was more fiddling, less service and charges increased. I am stopping this Skype software as soon as my money has been used up and I hope that it is possible since I KNOW about the telekons how they make it DIFFICULT to STOP any lucrative source which they have. There are other VOIP providers and several have been recommended but since getting an email last week warning me that Skype would be closing all use of the version which I have (Version 6.15 (334)) I have been forced to check for reviews and found this at the top of the Google list. I see many critical answers but none very recent.
It is important for consumers to CHECK the reviews (by ordinary people who are not paid to write nice things!) before they start a service. Hence I found this site and immediately logged in to write my own comments. If we would ALL demand good service then companies like Microsoft who deliver goods which are just barely satisfactory would be put out of business. Get yourself a life and do some research first before you buy crap and when you are tricked then tell the world about it!
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